My review of Avatar Nutrition's customer service

I've been using Avatar Nutrition to loose weight and get back into shape. Essentially Avatar Nutrition is a diet program that helps you loose, maintain, or gain an exact amount of weight each week. If you loose our don't lose enough then the program adjusts how many macros you eat daily to make sure you hit that set amount of weight that your shooting for. I had some questions and contacted them. Keep in mind this was on Thanksgiving day. I'd never attempted to contact them so I wasn't sure how responsive or helpful they'd be. They answered my question within hours. On a holiday! This was my email to them.

Me:
My weight hadn't dropped in three and a half weeks and my macros have dropped tremendously. Today my scale was malfunctioning. I purchased another scale and I weighed 10 pounds less than the malfunctioning scale showed. Apparently my old scale hasn't worked in awhile and I didn't realize it. So on my next weigh in it will show I've lost around ten pounds in one week. I don't want to gain weight with excess macros until the Avatar program adjusts and fixes the problem. Is there anything you could do to help?

Avatar Nutrition's response:

Hi Cody, 

I'm sorry to hear you had that malfunctioning scale. Sounds like a nice "surprise" though. 

So, the best way go about this without throwing the system off would be to mark the next weigh in as noncompliant, even if you were compliant with your macros. This way the system won't detect a crazy change in weight and make the wrong adjustments. 

When you weigh in again the following week, you'll be right on track again!

Sound good?

Best regards, 

I sent them a simple email saying thank you and again, they sent me what seemed like a heart felt response:

No problem, Cody!

Don't hesitate to reach out in the future if you have any other concerns. We would be happy to help. 

Have a wonderful week!

Best regards,

In my opinion Avatar Nutrition rocked my one and only contact with them. I was pleasantly surprised.